Who has used it?
The change they were facing
The call center was moving from an operations focus to a sales and marketing focus. This included moving who they reported to and created greater expectations with regards to hitting sales numbers as well as maintaining the customer service numbers
How Prosper-From-Change was used
They used it to articulate and define the change. Also used it as a catalyst to stimulate discussion so that they could understand concerns, obstacles that they might run into and how would they manifest those fears. Also used it to create and action plan around how they were going to implement the change and articulate the vision so that they could give the change context
What were the results
Clear and defined vision and outline and action plan for the physical changes that they were going to make. They feel like they will lower turnover while raising expectations and results of the employees and this has been a direct result of this process.
